Refund policy
Return & Refund Policy
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the policy below.
1. Return Window
We offer a 3-day return policy, which means you have 3 days from the date you receive your order to request a return.
To be eligible for a return, the item must:
- Be in the same condition in which you received it
- Be unworn or unused
- Have all original tags attached
- Be in its original packaging
- Include the receipt or other valid proof of purchase
Items that do not meet these conditions may not be eligible for a return.
2. How to Request a Return
To request a return, please contact our customer support team at sahloecom@gmail.com with your order number and details of the item you wish to return.
Once your request has been reviewed and approved, we will provide you with the return instructions and, where applicable, a return shipping label.
Please do not send an item back without receiving return approval and instructions first. Unauthorized returns may not be accepted.
3. Return Shipping
Return shipping arrangements and instructions will be provided after your return request has been approved.
Unless otherwise stated or required by applicable law, return shipping costs may be the responsibility of the customer.
4. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so that we can investigate the issue and provide an appropriate solution.
For damaged or incorrect orders, please include your order number and clear photos of the item and packaging where applicable. This helps us assess the issue and resolve it more quickly.
5. Non-Returnable Items
Certain products may not be eligible for return, including:
- Perishable goods, such as food, flowers, or plants
- Custom-made or personalized products
- Personal care or hygiene products, including certain beauty products
- Hazardous materials
- Flammable liquids or gases
- Sale or clearance items
- Gift cards
If you are unsure whether a particular product is eligible for return, please contact us before sending it back.
6. Exchanges
We generally do not process direct exchanges.
If you would like a different product, size, color, or variation, the fastest option is to return the original item, subject to the return requirements above. Once the return has been approved, you may place a new order for the desired item.
7. European Union,14-Day Cooling-Off Period
If your order is being shipped to a location within the European Union, you may have the legal right to cancel or return your order within 14 days, without providing a reason, in accordance with applicable consumer protection laws.
Where this right applies, the merchandise must generally be returned in the same condition in which it was received, including being unworn or unused, with tags attached and in its original packaging, subject to applicable legal exceptions.
8. Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or rejected.
If your return is approved, the refund will be issued to your original payment method.
Please allow up to 12 business days for us to process an approved refund. After we issue the refund, your bank or payment provider may require additional time to process and post the funds to your account.
If you have not received your refund after 15 business days from the date we approved it, please contact our customer support team.
9. Questions About Returns or Refunds
If you have any questions about our Return & Refund Policy, please contact us at: sahloecom@gmail.com
We reserve the right to review each return request individually and to refuse returns that do not meet the requirements of this policy, except where otherwise required by applicable law.